• Engineer - Telephony

    February 29, 2020
    Company: Massy Technologies InfoCom (Trinidad) Ltd.
    Responsibilities: Massy Technologies InfoCom (Trinidad) Ltd (InfoCom) is looking for a dynamic individual to accept the role of Engineer III – Telephony within our Communications Business Unit to operate out of our Curepe location. The successful candidate will be required to provide the technical expertise needed for the design, implementation and maintenance of equipment and/or systems supplied by the organization to ensure maximum customer satisfaction.

    MAIN RESPONSIBILITIES
    • Perform pre-sales work in conjunction with the Sales Department
    • Implement solutions through consulting, design, programming, testing, training and
    documentation
    • Provide post-sale technical support to customer base through resolution of technical issues, installation of upgrades and advising on product enhancements and new features
    • Ensure that services are performed and delivered in accordance with industry standards and InfoCom’s professional services methodologies
    • Attain and maintain relevant certification
    • Keep current with technology products and features, primarily through self-study
    • Maintain timely, accurate and detailed reports and required documentation
    Requirements: • BSc Degree in Telecommunications, Electrical, or IT/Computer Engineering or equivalent
    combination of qualifications
    • Broad knowledge in telephony systems and specifically Avaya and Cisco (IP Office, Call
    Manager, etc.); Voice mail systems knowledge and experience as well
    • Broad knowledge of the Public Switched Telephone Network (PSTN) and telecommunications
    carriers’ operations, processes, and procedures.
    • Knowledge of voice trunking, such as CO/DID, ISDN PRI, SIP; and OPS/FEX services.
    • Must demonstrate experience working with Voice over Internet Protocol (VoIP), Session
    Initiation Protocol (SIP), and Cisco Voice systems (UCCX, Call Manager, etc.) and products
    • Avaya, CCNA and MCSE Certifications will be an asset
    • Minimum of two (2) years’ experience working with equipment supported by unit
    • Strong analytical, diagnostic and problem-solving skills
    • Excellent communication, interpersonal and presentation skills
    • Excellent planning, organizing and time management skills
    • Training and coaching skills
    Contact Details: Not Available
    vacancies.tt@massytechnologies.com
    Download specification
    Deadline Date March 23, 2020